Sunday, January 09, 2011

The Floor Sensor

Pet proof motion detectors are not a new thing, in fact, there have been quite a number of attempts at differentiating a human vs a pet. Manufacturer claims range from PIR type sensors being able to determine whether the object is in fact the proper vertical height of a human (As if Criminals cannot crawl on the floor and pets do not jump off furniture) while others lay claims to be able to determine the actual weight of  the object by means of some calculation based on the amount of space occupied by the object combined with it's movement patterns blah blah blah.
Fact of the matter is, although some of these sensors work... well let's say occasionally. The reason I am so skeptical of PIR based "Pet Proof" motion detectors is because variables can change. While a simple change in the size of number of pets may adversely effect one sensor, location of furniture can drastically effect another. Combine with that, the reduced effective sensitivity of a "Pet Proof" motion detectors and you may well not be receiving the actual interior protection you expect and paid for.
So what can someone with a pet or a number of pet do to protect the interior of their home without having to deal with reduced coverage or false alarms? Well, there are a few option out there. In the past, I have spoken at length about glassbreak detectors. These are great audio sensors which are designed to detect the sound of breaking glass. When installed properly, glassbreak detectors will sound the alarm if someone attempts to gain access to your home or business by means of breaking a window. Since glassbreak detectors are not motion sensing devices, they are very pet proof. In some cases, a large dog barking right below the detector may cause a false alarm. Proper placement and installation, however, will alleviate most bark initiated false alarms.
So what about interior motion detection. Well, since we have determined standard PIR based "Pet Proof" motion detectors are a load of Bollocks, let move forward to a tried, proven and under utilized technology.. The Floor Sensor. This detector is designed to be installed on the under part of a floor joist. Once covered with drywall, the security alarm floor sensor is invisible, except for its' ability to detect activity on the floor above.
The Pulsar Security Alarm Floor Sensor works by detecting micro flex changes in the floor joist itself. Once installed, the Security Alarm Pulsar Floor Sensor can be adjusted for varying levels of sensitivity. This way, the movements of small pet can be ignored, while a much heavier human will trigger the alarm. As with any technology, Pulsar Security Alarm Floor Sensors do have a few inherent weaknesses, however, these can easily be overcome with proper installation, testing and maintenance. For example, moving a couch over a floor sensor will pre-stress the floor and reduce the Pulsar Security Alarm Floor Sensors' ability to detect activity.
Although the Pulsar Floor Sensor is designed to be installed during the construction phase, a knowledgeable Security Alarm Installation technician should be able to install the Pulsar Security Alarm Floor Sensor in most pre-existing home situations.
In addition to Security, the Pulsar Floor Sensor can be used for many home automation / convenience features such as lighting control, shower automation and even  in place of a doorbell on the front porch.

The Holistic Approach To Home Security

An easier to read version of this article can be found here

My wife was out last night so that gave me a chance to watch "Dirk Gently' Anyone familiar with Douglas Adams will know exactly what I mean when I refer to a Holistic Approach. Although Dirk's approach to the whole Holistic arena was verging more on taking advantage of opportunities, there was a mention of a break-in or two during the episode. Not really the reason for this article, nor am I attempting at promoting myself as some new-age healer of security concerns in your home. I guess I just wanted to be a little creative in my writing this beautiful sunny Sunday morning in Vancouver.
In Medicine, Holistic (or Holism) is defined as "relating to or concerned with wholes or with complete systems rather than with the analysis of, treatment of, or dissection into parts." For the purpose of this article and the tie in to KeepSafe Systems as Security Alarm Systems, I like that definition as it relates to what I like to do when I look at a clients' home or business for the first time.
When looking at protecting your home or business, it is important to look at all the factors involved in protecting you, your loved ones, your possessions and the building/property.
When it comes to protecting yourself, it is important to ensure the security alarm system you purchase is sufficient to make you feel comfortable. I have mentioned this in the past, a Security Alarm System is not only intended to protect your belongings, it also provides a certain level of comfort in knowing there is a level of defense helping to keep the criminal element out of your home or business.
Protecting your loved ones is not all that different from protecting yourself. In addition to humans, it is also important to consider the non-human companions. In my case, I take great care to ensure our pet Chinchilla's are healthy and happy. When it came to the security alarm, I made sure not to put the siren anywhere near their room (Yes, the KeepSafe Mascots have their own bedroom.) The reason being, they are nocturnal creatures and therefore very sensitive to sound.
In addition, life safety detectors such as Smoke Detectors and Carbon Monoxide detectors are an important addition to any home. With a hardwired security alarm system, it is easy to connect pretty much any brand of hardwired Carbon Monoxide or Smoke Detector to the system, providing the detector has the ability to trigger a separate alarm system. This feature is typically not available in over the counter hardware store models.
When it comes to life safety, electronic detection of life threatening occurrences only goes so far. You need to ensure there is a number of minimally impeded exits from your home in case of emergency. Window bars, although effective at keeping the criminal element out, are equally as effective at keeping you in. When installing security bars in your home, you need to be careful to ensure the give even the smallest member of your household (Children) the ability to escape in case of a fire. There have been instances where family members have died as a result of being locked into a home.
Now onto the protection of your belongings. Keeping the criminal element out of your home is very important, it is also equally important to consider both removing the temptation to break into your home or business as well as making it difficult for would be intruders to find and remove your valuables.
Deterring a break-in is something I covered in Protection 101, an article I wrote for a local paper back in 1997 to 1998. This topic is often referred to has "Target Hardening" which basically eludes to making your home or business less appealing to the criminal element. Removing temptation is a big part of this. Leaving TV by the garbage and computers in front of windows is almost like offering your belongings to the passing criminal.
For the most part, break-in's are crimes of opportunity. Just like an empty box on your curb announces your most recent purchases, a laptop or computer monitor in front of any easily accessible window increases the viability of your home or business being broken into. Yes, a properly installed alarm system with a glassbreak detector will notify you of the break-in and reduce the chance of the criminal entering your home any further, your computer will already be in the pawn shop storage room by the time the Police arrive. This is not intended to scare you or deter you from installing a security alarm, just to illustrate how a complete, or Holistic, approach is required when looking at protecting your Home or Business.
In addition to hardening the exterior of your home or business, it is also important to consider valuable items within your home. Take a look throughout your home or business and think about what is valuable. I am not talking just in a pecuniary manner, also look at valuable keepsakes. In the instance of Jewelry and electronics, making these items either difficult to find or remove will go a long way to ensuring they do not end up being delivered to the local pawn shop by the local crack-head.
Antique wooden dressers with Skeleton key locks are NOT a secure place to store your valuables. These locks are about as effective at protecting your valuables as leaving them in a pillow case on your bed with a note thanking the criminal from saving you the hassle of spending the money yourself. When it comes to valuables such as money and Jewelry, a securely mounted fireproof safe is a great option. Some clients opt for hidden cabinets or safe rooms to keep their valuables out of view.
When it comes to electronics such as computers, flat screen TV's, stereo equipment and other items equally unfeasible or inconvenient to hide, physical protection is a great way to reduce the chances of them leaving your home in an untimely manner. With the reduced size and weight of flat screen TV's theft of these items has risen. When mounting your TV, try to secure it to the wall as tightly as possible. Use of long screws, security cables, locks and steel brackets can often reduce the ease of removal. Some clients have opted to build their TV into the actual wall. If done properly, the TV can be removed, however this would require several time consuming steps.
When Securing any electronics, it is also important to remember these electonics need airspace to cool down. While securing your flat screen TV or computer is an airtight steel and plexi-glass box may be the most secure method of keeping it from being stolen, you might as well leave it on your front porch because you will have to buy a new one once it overheats and burns out.
As for the role of your Security Alarm System in protecting the building and property, Smoke detectors can be installed to alert the fire department of a fire; Gas sensors can detect gas leaks which could result in a total loss; Water sensors can notify you of a pipe leak, flood, or burst hot water tank. Aside from that, keeping flammable items away from sources of heat such as furnaces, hot water tanks, stoves and fireplaces go a long way to ensuring the safety of the structure.
In addition, there are certain criminal elements who take some sort of sick joy in destroying property. Keeping intruders or limiting their stay will assist in reducing damage. In recent years, theft of copper has been on the rise, there have been instances where homeowners have come back from vacation to find their walls stripped of all the copper wiring and piping. In once case, I even remember a client having a very long decorative copper drain pipe stolen from the outside of their commercial building. A little bit of physical protection combined with an inexpensive recessed door contact could have reduced the chance of this loss.
At the end of the day, Securing your Home or Business is more than having a regular average alarm company install the typical packaged alarm system consisting of 2 door contacts and 1 motion detector.
KeepSafe Systems Installs, services and provides security alarm monitoring services for homes and businesses seeking a better level of security.
The KeepSafe Systems service area includes but is not limited to North Vancouver, West Vancouver, Richmond, Delta, Tsawassen, Ladner, Surrey, Cloverdale, Abbotsford, Mission, Aldergrove, Maple Ridge, Haney, Port Coquitlam, Coquitlam, Port Moody, Burnaby, New Westminster, Kamloops, Kelowna, Courtney, Comox, Nanaimo, Lions Bay, Squamish and pretty much everywhere in between.

Thursday, December 02, 2010

I-Pad and Other Tablet PC's with Home Automation

I-Pad Breathes New Life Into Home Automation and Distributed Audio
Anyone who knows me knows how much I love gadgets. From Media Servers to lighting control and talking alarm panels I have always been one to play around with technology. I even look back to when I decided to get into the Alarm Industry, I was 20 years old and interested in Robotics... Why? Because it seemed cool to have a machine do stuff for you. So why Alarms? Well, the Security Alarm Installation course information was on the reverse side of the Robotics brochure. At the time, I had no idea Security Alarm Systems would lead to Home Automation and Distributed Audio but I did find myself playing around with Relays and timers to make my own versions of Security and Lighting integration. (In the "Early days".... I'm only 40 and I'm sounding more like my parents every day, not really a bad thing.)
Now back to the topic at hand... The I-Pad and how it has opened up a whole new market in the Home Automation, Distributed Audio and Security marketplace. To start off, I will talk a little about the history of Home Automation.
Home Automation is not really a new concept, Automating Building functions has long been the mainstay of the HVAC and Production facility industries. Using electronics to perform various routine tasks by way of motors, relays, switches and photo beams is really not all to much different from the Modern Home Automation systems. Of course, installing a production facility grade automation system into the average home would be financially unfeasible for most, so the Home Automation industry relied on consumer grade powerline lighting control systems such as X-10.
Anyone familiar with X-10 and the various other earlier versions of Line Carrier technology will know of the inherent weaknesses of the technology. Basically, the premise behind Line Carrier Technology was sending coded information down the powerline to control specialized light switches and modules. This way, lighting could be controlled without the need to run any additional wiring. Sounds great right? well not really. The problem with the old Line Carrier technology was the limitation in the number of codes combined with a lack of stability and sources of outside interference. Simply put, with the old technology, your lights may turn on completely on their own, or they may not turn on at all. Back then, the only other option would be to install low voltage relay's and run additional wiring in the home or install a high end building automation system which would not be financially feasible for the average new home construction and pretty much a non-option in a retro-fit situation.
Nowadays, new versions of lighting control such as UPB (A digital version of the original Powerline technology), Radio Ra, Lutron and many others offer various ways of automating your lighting. Even Canadian Security Alarm Manufacturer, Paradox has jumped into the Automation market with Shmuel and Gang's recent creation, the Paradox Imperial Security Alarm System. Much like building automation systems, the Paradox Imperial Security Alarm/Automation System relies on Low Voltage Communication Bus modules to control electrical devices in your home. When combined with a Security Alarm System which can monitor activity in certain rooms, The Paradox Imperial Controller ends up being sort of a Green Machine in that it conserves energy by controlling your home lighting based on if you are at home, on vacation or even in the room in question.
Other systems, such as HAI, Elk and Colorado V-Net go one step further by integrating temperature control and Audio / Video Distribution into the equation (Control 4 also has a touch screen Automation system, however I prefer the more professional grade systems such as HAI, Elk, Colorado VNet, and Paradox Imperial - as the price point is generally better and they are usually built better.) So not only can your security alarm system protect your home from intruders, a properly integrated system can also control your lighting, temperature, Video Surveillance, Multi-room Audio, Garage door, hot tub and more through one interface allowing these systems to work together in "Seamless harmony." For more information on Home Automation check out the Home Automation section.
So what about the I-Pad, you ask. Well, the most expensive part to many home automation systems is the Touch Screen Keypads. Although you do not need to have a touch screen keypad to control your Home Automation system, depending in your system, standard keypads, telephone, smart phones, PDA's, universal remotes and your Home PC are some of the ways you can control and customize your Home Automation System. The problem with some of these, though,  is accessibility. Having to walk over to your keypad or computer often takes away from the convenience offered by Automating your Home.
Enter the I-Pad. At about half the price of your average Automation System Touchscreen Keypad, your I-Pad and the appropriate I-Pad Security / Automation Ap will provide you with a convenient user friendly interface to all your Home Automation Functions. From turning your Security Alarm System onto Night Mode or Unlocking your front door to Controlling your Temperature, Lighting and Home Audio Distribution the I-Pad and one of the many Home Automation Systems offered by KeepSafe Systems the control is now in conveniently placed in your hands to take with you wherever you go. Yes, if you like, you can even access your Home Automation System from a remote location via the Internet or a Standard Touch Tone phone. With many systems, you can even call in and listen in to your home to either talk to your pets or verify an Alarm occurrence. So really, it is almost like having your own personal Robot Butler... Strange how things work out eh!
In addition to the I-Pad, there are now several Andoid OS Aps available for many of the Home Automation Systems on the market.

Thursday, November 25, 2010

Home Distribution Panels - Not all Systems are Created Equal

I recently received a referral from a long time client. The call came in
and the client said, "I have one of those Home Distribution systems
with wires going everywhere."

Home Distribution panels are quickly becoming common place in all new construction. The premise being, with everything moving to IP, it only makes sense to have a central distribution point for all the communication in your home. Generally speaking, a home distribution panel consists of Cable, Telephone and Satellite services into the home, as well as Data, Telephone and Cable TV distribution to all room in the home. Many home distribution panels also have whole home audio
distribution and security added to the system.

Home distribution panels are a wonderful concept in that they put everything to do with entertainment, communication and security in one location. This helps in reducing clutter (No more routers, modems and tangled wires under your computer desk.) As well, a properly installed Home Distribution panel also provides easy installation of a Home Automation and Multi room audio distribution systems. This may sound a little far fetched, however, Home Automation Systems have become increasingly popular with the introduction of the Ipad and other portable touch screen network devices. The thought of controlling your security, temperature, entertainment and lighting has almost become a mainstream necessity alongside high speed Internet and Satellite television.

With many telephone companies moving into the Television market, converting your home from standard Cable to an ADSL TV service is a simple matter of moving jumpers in a properly installed Home Distribution panel which includes Home Audio Distribution alongside Home Video Distribution and Data Distribution. On the other side of the coin, and improperly or incomplete Home Distribution panel will provide you with nothing more than spaghetti wiring and headaches, like in the picture to the left. Along with a security system, this particular "Home Distribution panel" consists of telephone and cable in data, telephone cable out. Due to a lack of planning and a severely undersized Home Distribution Panel, this Home Distribution panel has become nothing more than a difficult to service
mess of wires and electronics. Instead of being neatly tucked away in a can, the Modem, Router and Digital Phone Router (VOIP) are located outside the Home Distribution can. Forget about expanding this system to any sort of Home Automation / Home Audio Distribution system. There is barely enough room for the Security Alarm panel and battery. Well, that and there are no Audio Distribution wires to speak of. Sure, the home does have the typical centrally located theatre room, however there is no infrastructure for the installation of an Audio Distribution System (Aside from an IP based solution such as Colorado Vnet.)

I guess the long and short of it is, Not all Home Distribution Panels are created Equal. A properly installed Home Distribution system should provide enough space and wiring to accommodate future upgrades in technology. While a basic LAN will provide an avenue for many added feature, it is not the be all and end all. The infrastructure need to be properly thought out and planned. I have also included another picture of a different take-over. This particular "Home Distribution System" has enough wires for a small factory, however, the factory seems to be abandoned. We since cleaned up the system as much as possible and false alarms have been eliminated.

Monday, October 11, 2010

Monitoring More Than Just The Bad Guys

It comes as a surprise to many of my clients that we are able to monitor more than just Intrusion and Fire. In fact, if it has a switch or detector, we can monitor it.

Take, for example, a sump pump; Many sump pumps have dry contact outputs which enable you to connect a buzzer to the sump to alert you in the case of failure. Ask anyone who has had a sump pump fail on them how much damage the rising water caused to their basement.
So they have a buzzer, that is great if you are home to hear it. In fact, most of these sump pump buzzers are located in the basement with the sump. So what if you have a large house and cannot hear the sump pump alarm, or even worse, if you are away on vacation when the sump fails? No worries, at KeepSafe Systems, we can connect the failure contacts on your sump pump to the security alarm. So now, if your sump pump fails our 24 hour monitoring station is there to let you or the people on your call list know... wherever you may be in the world.

OK, so now we have covered sump pump monitoring, what about the hot water tank? I'm sure most people have experienced at least one hot water tank burst in their lifetime... I know I have. It is not a pretty sight when a hot water tank bursts, if you are lucky, the leakage will be maintained to the drip pan and find its' way out the drain. Unfortunately, there are those cases where the leak is so bad the basement gets flooded. The damage can be even worse if the hot water tank is on the second floor.

The solution? a simple $20 sensor which monitors for water. Yes, for a simple 20 bucks plus whatever it takes to connect the sensor to your alarm panel you can be rest assured our 24 hour monitoring station staff will know if there is a water leak around the water sensor. If you really want to get fancy, many panels will even enable you to activate an electronic water shut-off valve to limit the damage of the water. - Just like turning off the water main. What's more, all this protection is backed up by the alarm systems' back up battery supply, so even in the case of a short power failure, you are still protected.

So KeepSafe Systems can monitor your home or business for water, maybe you have other concerns. Since KeepSafe Systems offers a more customized approach to security alarm systems, some of our clients have come to us with some very interesting and unique area's and conditions to monitor. In addition to the obvious, Burglary, Fire, Smoke, and water, the simple installation of the appropriate sensor enables the KeepSafe Systems 24 hour security alarm monitoring station to monitor your home or business for high and low temperature (This is perfect for coolers, freezers, vacation homes, chicken farms, or in our case The KeepSafe Systems Chinchilla Family Mascots.) For those conditions which require either a dry or humid environment, there is also humidity sensors available to connect to your security alarm system. This is perfect for the cigar aficionado or the consummate wine collector.

So the long and short of it is, if there is a sensor or dry contact output, KeepSafe Systems can connect it to your home or business security system enabling you to rest easy in know our 24 hours security alarm station monitoring staff is on the job monitoring your most prized and valuable possessions from both criminal and environmental threats.

Sunday, October 03, 2010

Paradox Touch Screen Keypad - Alarm System Reviews

Canadian Security Alarm manufacturer, Paradox, recently announced a
number of updates to their line of high tech affordable security
alarm systems.

First came the Paradox Imperial which is a security
alarm system / home automation / Access Control system beyond
compare. Aside from being a state of the art security alarm system
with the modular advantage of all products in the Paradox line, the
Paradox Imperial offers modular INTEGRATED Access Control and Home

So, unlike many competitive panels, the Paradox Imperial actually
takes care of the Security, Automation and Access control in once
seamless system. Other Security Alarm panel manufacturers rely on
Integration with other systems which often results in technology
clashes and incompatibilities.

More recently, Paradox added 2 new keypads to their line of
"Sexy" (what can I say, they are in Quebec) user interfaces. Anyone
familiar with the Paradox line will remember the Graphica keypad,
which was one of the first LCD screen style keypads on the market.
Well, Shmuel has upped his game and come up with 2 touch sensitive

The first is the Paradox Touchsense K656 Keypad which is ideal
for dusty environments where standard button style keypads are prone
to failure. In addition, the Paradox K656 Touch Sense keypad makes a
very attractive addition to the decor of any home or business.

Going one step further, Paradox just released the TM4 touch
screen security alarm keypad. At this point, the TM4 is compatible
with the EVO line of Paradox Security Alarm panels, however there
are plans to make it compatible with the New Imperial.

I just received a couple of TM4's today and am quite impressed
with the small footprint and attractive design. I believe there will
also be a flat black version available. Since the TM4 is so new,
Paradox has not even posted it on their website. Here are some
advance pictures of this sexy beast alongside the other Paradox
Security Alarm System Keypads. It is not powered up, but at least
you can see what it looks like.


Paradox EVO keypad line up:

Top Left - TM4
Touchscreen security alarm keypad

Bottom Left - K656
Touch sense security alarm keypad

Right - K641 Full LCD
button style security alarm keypad



This is still fairly new as I just revamped my website. There
will be information in here shortly




Credit Crads and identity Theft

Credit Cards

I was speaking with a client yesterday and she had brought up a recent incident she had at a local department store. It isn't really related to anything I do, however I thought it should be mentioned as it does relate to security and identity theft.

She bought some items and one of them was rung up incorrectly ($99 instead of $ 9.99) Honest mistake, I would hope. After abit of confusion the transaction was fixed.

On her way away from the til, she decided to check for her Credit Card. realizing it was not in her wallet, she asked the clerk if she had left it behind. The Clerk insisted she had given my client back her credit card.

Of course, knowing she had just used the card, my client continued to search for the missing credit card at the checkout. After a few minutes of searching, the teller said. Oh, hold on, I must have "Accidentally" put it in my pocket.

I don't know about you, but I have worked retail, and I deal with retail businesses on a daily basis. There is no reason anyone behind the til would "Accidentally" put anything in their pocket. Oh did she accidentally slip the 100 bucks cash from the next customer in her pocket?

To add to the suspicion, this particular client has a very common surname. In the world of Credit Card theft, common name cards are very valuable.

Tuesday, February 05, 2008

More on Voice Over IP

A letter of mine to The CBC regarding a recent
article of theirs on a home owner who came home to an empty house and a
security system unable to communicate to the security alarm monitoring
station due to him have Voice over IP.

Being in the security alarm industry for almost 20 years and owning KeepSafe Systems for 11 of those, I have realized most
consumers do not know the effect their phone line has on the ability of
their security system to communicate with the central monitoring station.
With the technology overload going on nowadays, one cannot blame the
consumer for not thinking about such things. With all the technical
manuals and the growing complexity of the simplest of technologies the
modern consumer is being bombarded with new technical terms and concepts
on an almost daily basis. 

Fact of the matter is the responsibility lies on the
security alarm company to educate their clients and provide measures to
test the security systems communication. For that reason, I have always
believed in programming daily signal tests into all of my accounts.
Although this does not replace proper education and regular testing on the
behalf of the client, this is a standard feature all alarm companies
should use. Unfortunately, larger companies must deal with line overload
issues, therefore the daily test turns into a weekly or sometimes monthly
test signal. In fact, many companies continue to collect monitoring fees
without knowing whether the system is sending signals or not. 

In addition to line quality issues, consumers also
need to know the effect the house power has on the ability for VOIP & IP
based transmission methods to effective communicate data. Since the
internet connection is reliant on a modem plugged into the house power
many IP based (VOIP & TCP/IP) are useless in the case of a power failure.
Although most security alarm panels are equipped with a battery back-up,
Internet modems and routers are not. The simple fix is to purchase a UPS
back-up or connect the modem to another source of power with a battery

All that aside, non-managed VOIP networks are
problematic for many reasons. With the increased competition both ISP’s
and VOIP providers are looking at cutting costs. These cost cutting
measures result in signal degradation which is not necessarily apparent to
the human ear, but definitely detrimental to data communication. In fact,
the telephone industry as a whole is guilty of this. With the North
American implementation of the “sunset clause” and new digital
legislations, alarm companies are continually up against Least cost
Routing. This is where long distance calls are routed through the most
cost effective digital method which is often IP based and subject to the
same bandwidth issues as VOIP. For that reason, it is also important for
consumers to understand the negative effect dealing with monitoring
stations outside of their local calling area has on their security
systems’ ability to communicate. 

This is a long and complicated issue which requires
both sides of the table to meet. Unfortunately, for this to happen we must
go through many more situations similar to that of Mr.

Tuesday, January 22, 2008

IMPORTANT INFORMATION - Voice mail and your security alarm system

Most modern security alarm systems have the ability to detect a dial tone when sending a signal to the monitoring station. If a dial tone is not detected, the panel assumes there is a call on the line so it hangs up and tries again.

This feature, although very handy when it comes to preventing transmissions from being jammed, has a draw-back. Some Panels see the intermittant Voice mail indication dial tone as no dial tone. If this is the case, your security alarm system will NOT be able to send a signal to the monitoring station.

If left untreated, this problem could result in a very dangerous situation. Fortunately, most alarm manufacturers have a programming fix. The programming feature is called Dial tone detect disable or Force dial of no dial tone. Proper programming of this feature will repair the problem. Depending on your phone company and your voice mail settings, you may also be able to change this indication. Some phone companies will give an intermittant tone for about 3 seconds then switch to a steady tone. This should not cause a problem with your security alarm system.

To determine if your security system needs re-programming, A simple test is to leave yourself a voice mail message then trip your alarm (Ensure the monitoring station knows you will be testing your security alarm system.) Keep in mind, some companies, like ADT have standard abort delays, which will not send a signal to the monitoring station if the siren only rings for a few seconds. This is great for eliminating false alarms, unfortunately it also leaves time for the criminal to disable the system. For the safety of our clients, KeepSafe Systems does not use dial delay on any security alarm systems we install, unless specifically requested.